Refund Policy

Refund window

If something isn't right, contact us within 14 days of a charge and we'll review your request. Where you have not substantially used the service during that period, we will generally issue a refund for that charge.

How to request a refund

Email [email protected] from the address on your account, with the date of the charge and a short note about the issue. We aim to respond within a few business days.

What may not be refundable

• Charges older than the refund window above.
• Periods where the service has been substantially used (for example, significant recording or storage usage).
• Repeated refund requests or use that appears to abuse this policy.

After a refund

When a refund is issued, the related subscription is cancelled and access ends. Refunds are returned to the original payment method and may take several business days to appear, depending on your provider.

Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a chargeback. Fraudulent chargebacks may result in account suspension.