Privacy Policy

Data Controller

ReplayStream.com is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:

[email protected]

What We Collect

When you create an account, we store:

• Email address — to let you log in and recover your account
• Username — to identify your account
• Last login date — for basic account management
• Streamers you follow — to show you content from streamers you are interested in
• IP address & device fingerprint — logged with each video view and download for fraud prevention; clearable from Settings

That is it.

Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract — Processing is necessary to provide you with our services
• Consent — You have given consent for specific purposes (e.g., marketing emails)
• Legitimate Interest — To improve our services, prevent fraud, detect account sharing, and defend against payment disputes

Payment Processing

For paid subscriptions, we use Stripe as our payment processor. Stripe collects and processes your payment information directly. We do not store your credit card details on our servers.

Stripe's privacy policy can be found at: stripe.com/privacy

Analytics & Tracking

We do not use any third-party analytics, advertising, or behavioral tracking tools. We do not run trackers, cookies for advertising, fingerprinting beacons, or session replay. The only data we log about your activity is described in the View & Download Logging section below — and you can delete it at any time.

View & Download Logging

Each time you view a recording or download a video file, we log the event against your account. Each log entry includes your IP address, account ID (if logged in), an anonymous device fingerprint, and the recording you accessed. We do not log playback position, watch time, or behavioral patterns — only that an access occurred.

We log every authenticated view and download regardless of subscription tier — basic, premium, champion, admin. For anonymous visitors, we use a device-fingerprint cookie instead of an account ID. This data exists to: (1) enforce the 5-view limit for free and anonymous viewers, (2) detect credit-card disputes by proving authorized account usage, (3) detect account-sharing by spotting multiple distinct IPs accessing the same account.

This data is never shared with third parties and is never used for advertising. You can delete every view and download log tied to your account at any time from Settings → Privacy & Tracking Data. After deletion, new views and downloads will start being logged again.

Data Retention

We retain your data only as long as necessary:

• Account data — Until you delete your account
• Recorded streams (Free plan) — 7 days
• Recorded streams (Premium plan) — 60 days
• Analytics data — Anonymized, retained for service improvement

Where Your Data Is Stored

Our servers are located in Europe. Your data is processed and stored in compliance with GDPR requirements. We do not transfer your personal data outside the European Economic Area (EEA) unless necessary for service provision (e.g., Stripe payment processing) and with appropriate safeguards in place.

Third Parties

We do not sell your data to anyone. We only share data with:

• Stripe — For payment processing and subscription management (if you subscribe)

We do not use third-party advertising networks or sell your personal information.

Cookies

We use only essential cookies necessary for the website to function properly:

• Session cookies — To keep you logged in
• Preference cookies — To remember your settings
• Access control cookies — To enforce viewing limits for free users

We do not use advertising cookies or third-party tracking cookies. The access control cookie is strictly necessary to operate our freemium service.

Your Rights (GDPR)

Under the GDPR, you have the following rights:

• Right to Access — Request a copy of your personal data
• Right to Rectification — Correct inaccurate or incomplete data
• Right to Erasure — Request deletion of your data
• Right to Restrict Processing — Limit how we use your data
• Right to Data Portability — Receive your data in a portable format
• Right to Object — Object to processing based on legitimate interests
• Right to Withdraw Consent — Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. For view and download logs specifically, you can also clear them yourself from Settings → Privacy & Tracking Data.

Children's Privacy

Our Service is not intended for anyone under the age of 18 years old. We do not knowingly collect personal information from children under 18.

If you believe that a child has provided us with personal information, please contact us immediately at [email protected], and we will take steps to delete such information from our systems.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Delete Your Account

To delete your account, go to Settings then Delete Account.

Once deleted, all your data is permanently removed from our servers. This action cannot be undone.

Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

[email protected]

You also have the right to lodge a complaint with a supervisory authority (such as the Danish Data Protection Agency - Datatilsynet) if you believe your data protection rights have been violated.